Frequently Asked Questions

FAQ'S

  • How is the jewellery made and designed?

    Our jewellery is hand crafted in Turkey and designed in the UK.

  • What is the jewellery made of?

    Each piece is Silver plated over a hypoallergenic alloy containing a mix of Zinc, Copper and Aluminium. 

  • Does it tarnish over time?

    All metal jewellery is susceptible to discolouration caused by oxidation and the chemicals in the skin. If worn, stored and cleaned correctly Treaty Jewellery will last indefinitely.

  • How do I clean the jewellery?

    Simply buff with a cloth.

  • My skin is sensitive will it react against my skin?

    All our products have been thoroughly tested by The Assay Office in Birmingham. Our jewellery does not contain Lead, Nickel or Cadmium - which are the main causes of allergic reactions. Based on experience we can guarantee that 99% of people will NOT have an allergic reaction to the product.

 

Wholesale FAQ'S

  • How do I become a stockist and order? Go to the contact us page to receive a trade account.

  • What is the minimum order amount? £100 + Shipping + VAT.

  • What comes with my order? Gift Boxes, Jewellery Care Cards, Swing Tickets, A5 photography cards and a Treaty Poster.

  • What is the delivery cost? £4.95 + VAT for any order to the UK via 24 Hr Courier.

  • What is Carriage paid? £500+ VAT

  • Can you offer me exclusivity in my area? We offer 5 miles exclusivity around your shop. Exceptions may apply in some areas.

  • What methods of payment do you accept? We accept online card payments and PayPal.

  • Can you create a bespoke range for my company? Yes, a bespoke range starts from a minimum of 30 pieces per style. Please call our customer care team for more information.

  • Whats your returns policy? We must be notified of faulty or missing items within 7 days of delivery and we will be happy to exchange or offer a credit note.

  • How often do you refresh your collections? Our designers work full time to release two major collections a year.

If you have any further questions - Contact us on 01736 797123 or info@treatyjewellery.co.uk